Best Team Email Management Software will be discussed in this article. According to the most recent Hiver study, 77% of consumers would rather contact businesses via email than through other support channels. For this reason, it’s not unexpected that businesses employ group email addresses like [email protected], finance@, hr@, or support@ to handle inbound requests and questions.
Top 6 Best Team Email Management Software
In this article, you can know about Team Email Management Software here are the details below;
However, using a group email address (an email address that many users can access) has a number of disadvantages.
- Teams find it difficult to determine who is working on what and to establish ownership.
- Problems with collaboration arise that cause responses to be overlooked or delayed.
- lack of a way to monitor metrics like response and resolution times and team performance.
A specialized team email management tool can help in this situation.
What is an Email Management Software?
Teams can receive, sort, arrange, and reply to emails with the use of email management software. It is helpful to promote visibility and ownership among team members in addition to streamlining communication both internally and outside.
The following are some advantages of email management software use:
- Assign team members’ emails with ease. Everyone is aware of what they need to improve on as a result.
- See exactly who is working on what at all times.
- Organize an overcrowded email with assignments and workflow rules.
- Streamline response times by automating repetitive operations.
- Get access to detailed data on team performance and monitor important indicators.
A Quick Rundown of the Top 10 Email Management Software
The top ten team email management programmes are listed below to assist you in choosing the one that will suit your needs the most.
1. Hiver
The first support desk powered by Gmail is called Hiver. With its sophisticated capabilities, this powerful shared inbox solution allows emails to be transformed into jobs that can be completed and distributed to the appropriate individuals. Teams can monitor emails until they are closed by viewing the status of each email in their inbox as “open,” “closed,” or “pending” at any given time.
Key features include:
- Color-coded email tags that let you organise, rank, and share discussions with your team
- Email Notes: To work together with your team without ever leaving Gmail, use @mentions to bring particular agents into a conversation.
- a real-time picture of the team’s workload to assist you in assigning emails to the appropriate agents for quicker responses
- Pre-written email replies to save time and get back to you quicker
- Automated emails that handle tedious jobs. For example, a team member can be automatically assigned to all email inquiries from a particular customer.
- Using analytics and reporting to boost customer satisfaction and team effectiveness
Pricing:
- $15/user/month for Lite
- Advantage: $39 per user each month
- Elite: $59 per month for each user
Enjoy an engaging tour of Hiver.
2. Gmelius
With Gmelius, teams can use Gmail to build a collaborative workplace where they can see their workload in real time, assign tasks efficiently, automate tedious activities, and work together more quickly.
With Gmelius, you can see your workload in real time.
Key features include:
- A solution for a shared mailbox that allows for two-way integrations with your current tools
- Task cards that are created from email exchanges using Gmail Kanban boards
- A few brief notes for internal conversations
- shared drafts to work together to create precise responses
- Utilising a meeting scheduler to plan and organise meetings
Pricing:
- Flex: $15 a month for the whole group
- Growth: $24 per user each month, paid yearly
- Pro: $36 per user per month, paid yearly
3. Drag
Drag is a large, integrated workspace in Gmail. It includes boards and communication tools that are intended to assist your teams in visualising sales pipelines, streamlining customer service processes, and closing deals.
Key features:
- Email tracking to find out who has opened and clicked on messages
- Boards can be arranged using shared labels and colour codes according to time zones, urgency, etc.
- Using drag boards with varying degrees of permission can expedite cross-functional cooperation.
- To make sure your teams never miss a deadline, you can add due dates to emails and assignments.
Pricing:
- Initial: $5 per user each month
- + $10 per user per month
- Advantage: $15 per user per month
4. SmartReach.io
With the use of efficient cold outreach efforts, SmartReach.io, a sales engagement platform, helps companies shorten sales cycles and enhance lead conversion.
Find and connect with your prospective prospects with ease with SmartReach. Examine a variety of tools intended to improve prospecting and increase sales staff engagement.
software for team email management
Boost your sales team’s productivity and efficiency.
Key features:
- Using the shared inbox, the sales and marketing team can be more transparent.
- Automatic classification of favourable and unfavourable responses based on sentiment
- Cold outreach across a variety of platforms, including text, call, email, WhatsApp, and LinkedIn
- Utilise multichannel outreach to expand your audience and improve your chances of receiving a response.
- AI-generated subject line and body of email based on supplied data.
- Deliverability is boosted by a number of notable features, like spintax, hyper-personalization, unique merge tags, thorough reporting, and many more.
Pricing:
- Monthly cost for the Email Outreach Plan is $29 for each user.
- Monthly fees for the Sales Outreach Plan begin at $49 per user.
- Make contact with the sales staff regarding the Agency & Enterprise package!
5. HappyFox
HappyFox is a platform for customer service meant to make things easier and more efficient for you. It makes sure that client inquiries are tracked and prioritised effectively by automatically turning emails, phone calls, chats, and web requests into tickets.
Key features include:
- a single mailbox from which to handle all client requests
- Queues to improve support request prioritisation and resolution
- Using private notes to improve internal communication
- intelligent rules to allocate tickets automatically
Pricing:
HappyFox has two distinct pricing structures.
- Agent-oriented Cost:
- Mighty: $39 monthly for each agent
- Amazing: $59 a month for each agent
- Enterprise: $79 a month for each agent
- Enterprise Plus: $99 a month for each agent
- Infinite Representatives Cost:
- Beginning at $1499 a month
- Growth: $1,999 a month
- Level: $2999 a month
- Monthly Scale Plus: $4999
6. Zendesk
A multi-channel customer support tool is Zendesk. Team email management is one of its powerful features; it facilitates team assignment, tracking, and collaboration on customer emails.
The drawback of utilising Zendesk is its intricate user interface. It follows that you will need to invest a great deal of time and energy learning how the platform functions with your staff.
Use Zendesk to stay on top of team email management.
Key features include:
- Using dynamic request forms will help you better understand incoming requests.
- Mobile application to address client inquiries while on the go
- Integrated SLAs to fulfil deadlines
- Macros are pre-written answers that are used to handle repetitive inquiries.
Pricing:
Three price categories are available for small to large enterprises using Zendesk.
- Suite Team: $49 a month for each agent
- Suite Growth: $79 a month for each agent
- Suite Professional: $99 a month for each agent
Zendesk offers two pricing categories for enterprises:
- Suite Enterprise: $150 a month for each agent
- The cost of additional, more robust enterprise plans is $215 per agent per month.
How to Choose the Right Email Management Software?
Selecting the best email management software might be difficult with so many options on the market. Before making a decision, we list some of the most crucial things to take into account:
- Features: To assist you in effectively managing emails, use a programme with sophisticated features. You can make sure that each email has a dedicated owner and can be monitored until it is resolved by using a service like Hiver. But that’s not all. You may make sure that clients receive prompt answers to their inquiries by putting up SLAs.
- User interface: You should be able to easily explore the platform with the software’s user-friendly interface. Hiver’s UI is incredibly easy because it integrates directly with Gmail, saving your staff from having to spend weeks learning a new piece of software.
- Cost is a major factor to consider while selecting software. Select software that is both reasonably priced and provides good value for the money. Hiver offers affordable pricing plans that are suitable for expanding companies.
Don’t feel overwhelmed by customer emails; try Hiver
Try Hiver if you’re searching for a way to assist your teams in managing shared inboxes like info@ or help@. Hiver’s strongest feature is that it operates on top of Gmail, which you and your team are probably already accustomed to using.
